Overview
The Conversion Notes feature, also known as "Conversion Comments" or "Cancellation Reason," is designed to streamline communication between partners and advertisers on your platform. It allows for a detailed, organized, and searchable listing of reasons for conversion status changes, such as cancellations or rejections.
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Conversion Notes provide a structured way to communicate specific reasons for the status changes of conversions. |
Components of a Conversion Note
Code: A unique identifier transmitted during tracking or validation processes.
Title: The name of the conversion note, summarizing the reason.
Description: An optional field providing additional details or clarifications.
Benefits
Clarity: Clearly communicates the reason for conversion status changes to partners.
Searchability: Enables filtering and searching through conversion reasons.
Multilingual Support: Can be set up to support multiple languages, enhancing understanding across diverse partners.
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User Interface (UI) Enhancements
The UI now includes options to filter by specific conversion notes, improving navigation and review of conversion data.
Filtering Options
Users can select from a predefined list of filters to sort through conversions.
Partners have access to the same filter options, ensuring consistent communication.
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Implementation of a list of comments
Just provide your list of conversion notes (or cancellation reasons) to Ingenious via support ticket or slack. We will do the implementation to your platform.
A sample list view is provided, illustrating how conversion notes can be laid out:
Code | Title | Description |
|---|---|---|
INVALID_ORDER | Invalid Order | Order was invalid and could not be fulfilled |
RETURNED | Order returned by customer | Customer sent back order |
... | ... | |
OTHER_REASON | Other |
How to Use Comments
Status Changes: Clearly state the intention behind the status change by using a pre-defined comment or writing a custom one. When using the pre defined comment, use the Code during the validation process.
Rejections: When rejecting a conversion, provide a comment to offer the partner context for the decision. When using the pre defined comment, use the Code during the validation process.
parameter transmission: You may also transmit conversion notes with your conversion tracking tag (e.g. serverside). The name of the parameter is
conversionnote. Value should be the Code.
Example:conversionnote=RETURNED