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Error behaviour explained
If the system has trouble processing your feed, the behaviour is depending on the severity of the problem. We are categorizing problems into one of two groups:
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In case of an error, the system will attempt to retry the import using an exponential back off strategy. Continuous failures will increase the delay to increase to a maximum delay of 24 hours. Failed feeds will therefore be reattempted at least once every 24 hours.
Where can I see errors/warnings for my product data feeds?
In the Product data UI (Creatives → Product data feeds), when your feed contains warnings, you will see a yellow warning sign.
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Click on the timeline icon to find the recent import details, containing detail messages of the first 10 warnings in your file.
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Common errors/warnings
Warnings will skip the affected line, while errors will lead to the whole feed not being processed.
Error message | Error code (Only visible via API) | Example/DescriptionType | Description | ||||||
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| There is an unspecified error while parsing the CSV document | ||||||
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| This is usually an unescaped escape character or a generally unescaped sequence containing an escape character | ||||||
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| An escape sequence was not finished before reaching the end of the file | ||||||
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| There are columns missing in the specified line. | ||||||
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| Username or Password for your FTP-Server are incorrect | ||||||
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| The file is empty, or all products were skipped (because of warnings) | ||||||
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| A required column is missing in the file. | ||||||
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| A required value is missing in one of your products | ||||||
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| Download via the specified URL failed. This usually gives you the http status code as well (i.e. 404) |