Troubleshooting product data feed errors
- Frank Schmidt
Error behaviour explained
If the system has trouble processing your feed, the behaviour is depending on the severity of the problem. We are categorizing problems into one of two groups:
warning Warnings are problems that lead to partially unprocessable data, but still, result in a usable feed. Products that lead to warnings will be skipped to ensure good data quality on the partner side. The first 10 warnings that occurred when processing a feed will be shown in the UI.
ERRORErrors are problems that lead to the whole feed being unprocessable. Errors cause the system to stop the processing entirely and will not produce a feed for the partner to download.
In case of an error, the system will attempt to retry the import using an exponential back off strategy. Continuous failures will increase the delay to increase to a maximum delay of 24 hours. Failed feeds will therefore be reattempted at least once every 24 hours.
Where can I see errors/warnings for my product data feeds?
In the Product data UI (Creatives → Product data feeds), when your feed contains warnings, you will see a yellow warning sign.
Click on the timeline icon to find the recent import details, containing detail messages of the first 10 warnings in your file.
Common errors/warnings
Warnings will skip the affected line, while errors will lead to the whole feed not being processed.
Error message | Error code (Only visible via API) | Type | Description |
|---|---|---|---|
|
| warning | There is an unspecified error while parsing the CSV document |
|
| warning | This is usually an unescaped escape character or a generally unescaped sequence containing an escape character |
|
| warning | An escape sequence was not finished before reaching the end of the file |
|
| warning | There are columns missing in the specified line. |
|
| warning | Username or Password for your FTP-Server are incorrect |
|
| ERROR | The file is empty, or all products were skipped (because of warnings) |
|
| ERROR |
|
|
| ERROR | A required column is missing in the file. |
|
| warning | A required value is missing in one of your products |
|
| ERROR | Download via the specified URL failed. This usually gives you the http status code as well (i.e. 404) |